Política de reembolso

Eligibility

• You must report the damage within 1 month of the delivery date.
• The item must be unused and in it's original condition.
• You must keep all original packaging, tags, and certificates.

 

Proof Required

• You must provide a clear unboxing video showing the package opening and the damage item.
• Photos of the damaged product and the outer packaging box are required.

 

Exclusions

• Custom-made or personalized jewellery cannot be replaced.
• Damage caused by normal wear, misuse, or improper care is not covered.
• Items returned without original tags or packaging are not accepted.